Shipping Policy
hipping Policy
At Alive & Seen, we understand the importance of fast, reliable delivery to ensure a smooth shopping experience. Please review our shipping policy below.
Processing Time
Orders are typically processed and shipped within 1–2 business days from the date of purchase, excluding weekends and holidays.
During peak seasons, sales events, or promotional periods, processing times may be slightly extended. We appreciate your patience during these times.
Shipping Methods
We offer multiple shipping options to meet your needs, including standard and expedited delivery. Available methods may vary depending on your location and the items ordered.
Shipping Rates
Shipping rates are calculated at checkout based on the weight, size, and destination of your order.
Delivery Time
Estimated delivery times begin after the processing period and vary by destination and shipping method:
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United States: 8–12 business days
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International: 10–20 business days
Please note that these are estimates and actual delivery times may vary due to carrier delays, customs processing, or unforeseen circumstances.
Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking number so you can monitor your delivery in real time.
International Shipping & Customs
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
Incorrect Address
Please ensure your shipping address is accurate at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete address information provided by the customer.
Lost or Stolen Packages
Alive & Seen is not responsible for lost or stolen packages confirmed as delivered by the carrier. If you experience an issue, please contact the carrier directly or reach out to us for assistance.
Contact Us
If you have any questions regarding your order or shipping, please contact our support team:
Email: support@aliveandseen.store